Having a high level of trust on City and County teams is paramount to the success of everything you do. Trust between individuals and teams can either stifle success or multiply success. Great sports teams who were under-rated in terms of skills often beat teams with much greater talent because they trusted each other and worked as a team.
Having a high level of trust on your team (whether it’s a department team, project team or city management team) has a range of positive benefits to those in local government. Below are a few indicators to know if you have high trust on your team:
Your team may or may not have these attributes and it’s...
There are some great coaches that have influenced athletes over time. You probably can think of some examples.
In local government, you're the coach and the players are your employees. As with all coaching, it’s the athlete who has to carry out and execute the plans. You're not "on the field" and shouldn't be….you're on the sidelines encouraging, cheering and directing, just like a coach.
Coaching is based on the idea that you believe the person is capable of solving their own issue. Your goal is to help them develop a path to address a need by asking great questions.
Coaching is not a few things….
Coaches facilitate, they don’t offer...
Whether you are Director of Finance at a City, a County Manager or a Public Works Manager, providing customer service to other departments or to citizens is everyone’s job and it’s job #1. As a leader you should be involved in the design, implementation and measurement of a customer service strategy to ensure your department is serving others well.
Citizens are becoming more and more accustomed to next day delivery and ease of shopping all brought about by customer service innovation at Amazon and other online retailers. They’ve tried to perfect the experience of shopping and they’ve raised the bar for other providers of services, including cities and counties.
In this blog we want to share six service strategies you can oversee to ensure the delivery of exceptional customer service in your department, city or county.
#1 Define Success
As a leader or manager, you should oversee the successful definition of customer...
As a leader, it's important to know the people you work with. Strong relationships lead to stronger teams, and stronger teams lead to a more productive and more successful company. But getting to know people isn't just knowing their favorite TV show or the name of their spouse. That's trivia. To effectively manage your team, you've got to be aware of and understand your team members' personalities.
There are tons of personality tests out there: Myers-Briggs, Big Five,...
Local government leaders know that it’s important to have a succession plan and a way to identify each person’s development needs related to future roles. A terrific tool for cities and counties to use to identify gaps in readiness the 9-Box Grid.
Since local government base salary can sometimes sway employees to leave (and make it hard to attract quality talent) city and county leaders need to do all you can to groom and develop the talent you have in-house.
A 9-Box is a fairly simple approach to assessing your employees’ current potential and performance.
As the title describes, there are nine boxes in this assessment grid. Each box represents a type of employee that’s on your team and each type needs something different to grow and prosper.
The vertical part of the grid has to do with potential.