In local government there is a lot of stress on teams to get more done with less. This is also true in private industry, but since local governments literally serve everyone in a community, the pressure to get things done is unique.
In the quest to perform at a high level, the practice of quality communication is key to success and a vital part of communication is listening.
Without good listening instructions fall apart, people feel dismissed, mistakes occur, projects fail or are delayed, productivity goes down and frustration pervades.
Good listeners do a few things to be considered “active listeners”.