Feedback is a great way to support, re-direct and encourage your employees. But as leaders in local government you can take those 1-on-1 feedback sessions one step further by asking your employee “what can I do differently to better support you or make your work more effective?” This simple feedback question allows the employee to share their concerns, it models your authenticity to them and helps you improve as a manager.
Monthly or quarterly “sit-down” feedback sessions are great, but another type of feedback called 360 Feedback can be even more transformative.
The public safety model
In local government, public safety teams regularly hold “after action” reviews of emergency calls to discuss lessons learned from an event. In those feedback sessions the group reviews the call and then determines how to reduce errors and challenges in future calls based on what they just experienced. This idea of getting a broad range...