Ways to Address more Serious Conflict 

In this week's video we talk about how to address more serious conflict on your teams.   When slight tensions and small comments turn into something more serious, like raised voices and anger, then you must act more decisively. 

In this video we talk about how to address these situations in detail. 

• Speak to the parties separately
• Ask each what caused the situation to get heated
• Actively listen to what your employees say
• Ask them what they think they did to contribute to the conflict (99% of the time each party contributed in some way)
• Ensure each party takes responsibility for their behavior and words
• Ask how they can modify their behavior in the future to avoid these situations
• Consider a written warning or verbal warning if needed and then talk to your HR department for further actions should the conflict continue

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