When it comes to communication with citizens, it can become a challenge to provide the details necessary without overburdening your team.  In this LeaderGov video we discuss five areas that every department in local government must consider in their communications approach.

• Define your current process
• Understand your data
• Exceed citizen expectations
• Leverage technology
• Take ownership

Managing information and thoughtfully considering how to best share it with your citizens has become increasingly important.  More than ever, there is great opportunity to find the right balance of between efficiency and convenience.