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Local Government Moral and Productivity Tied to a Culture of Listening

 

In local government there is a lot of stress on teams to get more done with less.   This is also true in private industry, but since local governments literally serve everyone in a community, the pressure to get things done is unique. 

In the quest to perform at a high level, the practice of quality communication is key to success and a vital part of communication is listening.   

Without good listening instructions fall apart, people feel dismissed, mistakes occur, projects fail or are delayed, productivity goes down and frustration pervades. 

At LeaderGov we address this and other issues in our Live Workshops and Weekly Leadership Lessons.   

Good listeners do a few things to  be considered “active listeners”. 

  1. Pay attention and maintain focus on the person you’re talking to; this means they put their phones down when talking to someone. 
  2. Demonstrate they are listening by clarifying what they heard back to the speaker; "so, if I hear you right you are saying...."
  3. Provide valuable feedback to the person speaking, both verbally or nonverbally, such as nodding or saying "yes" as the person speaks.
  4. Don’t interrupt while others are speaking.  There's a time to share your perspective, but just wait until the person is finished to speak. 

Our personality style can also play a role in how well we listen.  

  • If you’re a dominate or driver style personality, you may have a hard time listening to others because you already know the answer….so why even listen!
  • If you are an inspiring and influencer style personality, you may struggle to listen as your mind can easily get overloaded as you take in the information around you.
  • If you are a supportive or stable style personality, you may hold back sharing your opinion as you don't want to offend others or come across as heavy-handed.
  • And if you are a cautious or conscientiousness style personality, you may be so preoccupied with facts and figures that you are not aware of the body language in what someone is saying. 

We hope your local government functions at a high level through quality communications and listening.    Feel free to use the ideas shared here to help your team improve in the area of communications. 

In LeaderGov’s workshop on “Listening for Success in Local Government” we help local government leaders understand and implement the basics of listening so their teams can function at a high level with reduced frustration. 

If your City, County or Agency has morale, professional development deficiencies or teamwork challenges, LeaderGov’s monthly live workshops and weekly Leadership Lessons may be able to help.  Feel free to contact us at leadergov.com or via email at bill@leadergov.com 



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